AREA AGENCY ON AGING OF WESTERN ARKANSAS INC – Hospice, FORT SMITH, Arkansas
For-Profit
CMS quality & patient experience
CAHPS summary star rating
Not ratedCMS publishes summary stars only for hospices with 75 or more completed family caregiver surveys in the reporting period.
Composite process
52.4%Communication
—Timely help
—Respect
—Emotional support
—Pain & symptoms
—Hospice rating (9–10)
—Would recommend
—Results not available for this reporting period
Reporting period: 1 July 2023 – 30 June 2025
Source: CMS Care Compare hospice data (CAHPS Hospice Survey and Hospice Quality Reporting Program).
Explore hospice AREA AGENCY ON AGING OF WESTERN ARKANSAS INC performance based on staff quality, patient satisfaction, safety measures, and service effectiveness in FORT SMITH. Get insights into For-Profit and hospice-specific standards, along with comparisons to national benchmarks. Ideal for individuals, families, and healthcare providers seeking quality end-of-life care information.
Main info
Name
AREA AGENCY ON AGING OF WESTERN ARKANSAS INC
Address
3600 WHEELER AVE STE 2, FORT SMITH, AR 72901
CMS Certification Number
041502
Phone
(479) 783-5550
CMS Region
6
Ownership Type
For-Profit
Certification Date
1986-01-24
Data current as of
31 May 2026
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AREA AGENCY ON AGING OF WESTERN ARKANSAS INC Addresses
3600 WHEELER AVE STE 2
FORT SMITH, AR 72901
Phone: (479) 783-5550
Quality Measures
Hospice survey data from CMS, including quality measures and caregiver ratings for the reporting period.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| H_001_01_DENOMINATOR | 42 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Treatment Preferences | 78.6 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_002_01_DENOMINATOR | 42 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Beliefs & Values Addressed (if desired by the patient) | 78.6 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_003_01_DENOMINATOR | 42 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Screening | 97.6 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_004_01_DENOMINATOR | 15 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Assessment | — | Jul 1, 2024 – Jun 30, 2025 | 1 | |
| H_005_01_DENOMINATOR | 42 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Screening | 88.1 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_006_01_DENOMINATOR | 14 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Treatment | — | Jul 1, 2024 – Jun 30, 2025 | 1 | |
| H_007_01_DENOMINATOR | 5 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | — | Jul 1, 2024 – Jun 30, 2025 | 1 | |
| H_008_01_DENOMINATOR | 42 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Composite Process Measure | 52.4 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| Average Daily Census | 16 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Assisted Living Facility | 21 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Home | 7 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospice Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Inpatient Hospital Facility | 1 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Nursing Facility | 36 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Skilled Nursing Facility | 35 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in All other locations | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Percent of Patients with Cancer | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Circulatory/heart disease | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Dementia | 50 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Respiratory disease | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Stroke | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Other Conditions | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Hospice Visits in the Last Days of Life | 54 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 35.2 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Hospice Care Index Overall Score | 7 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 14996 | Jan 1, 2023 – Dec 31, 2024 | — | |
| CHC/GIP provided (% days) | 0.2 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 74 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 66 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 92.4 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Gaps in nursing visits (% elections) | 96 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 26 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 3.8 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Early live discharges (% live discharges) | 32 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 26 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 73.1 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Late live discharges (% live discharges) | 98 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1(% live discharges) | 26 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1 (% live discharges) | 7.7 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 1 (% live discharges) | 53 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2(% live discharges) | 26 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2 (% live discharges) | 0 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 2 (% live discharges) | 45 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 103 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 22788 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Per-beneficiary spending (U.S. dollars $) | 74 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 14933 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 5.5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Nurse care minutes per routine home care days (minutes) | 2 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 82830 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 4.4 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Skilled nursing minutes on weekends (% minutes) | 11 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 61 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 88.5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Visits near death (% decedents) | 27 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Provided Routine Home Care and other levels of care | — | Jan 1, 2022 – Dec 31, 2024 | — | |
| Provided Routine Home Care only | — | Jan 1, 2022 – Dec 31, 2024 | — |
Patient & Family Experience (CAHPS)
Patient and family caregiver survey results from CMS CAHPS Hospice Survey. Scores reflect experiences with communication, timely care, emotional support, pain management, and overall recommendation.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| The hospice team did |not| provide the right amount of emotional and spiritual support | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| EMO_REL_MBV | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team provided the right amount of emotional and spiritual support | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 6 or lower | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 7 or 8 | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 9 or 10 | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| NO, they would probably not or definitely not recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| YES, they would probably recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| YES, they would definitely recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient sometimes or never got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient usually got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient always got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Family caregiver survey rating | — | Apr 1, 2023 – Mar 31, 2025 | 15 |
Score Comparison (Hospice vs Benchmarks)
Blue bar = this hospice. Amber tick = national average. Gray tick = state average. Scores are percentages from CMS CAHPS surveys and Quality Measures.
Hospice and Palliative Care Treatment Preferences78.6%
▲ National: 99.5% · ◆ State: 99.2%
Beliefs & Values Addressed (if desired by the pati78.6%
▲ National: 98.6% · ◆ State: 98.7%
Hospice and Palliative Care Pain Screening97.6%
▲ National: 98.4% · ◆ State: 99.3%
Hospice and Palliative Care Dyspnea Screening88.1%
▲ National: 99.2% · ◆ State: 99.4%
Hospice and Palliative Care Composite Process Meas52.4%
▲ National: 91.7% · ◆ State: 94.9%
Average Daily Census16%
Care Provided in Assisted Living Facility21%
Care Provided in Home7%
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