GENTIVA – Hospice, FALL RIVER, Massachusetts
For-Profit
CMS quality & patient experience
CAHPS summary star rating
Not ratedCMS publishes summary stars only for hospices with 75 or more completed family caregiver surveys in the reporting period.
Composite process
100%Communication
—Timely help
—Respect
—Emotional support
—Pain & symptoms
—Caregiver training
—Hospice rating (9–10)
—Would recommend
—Too few surveys to report
Reporting period: 1 April 2023 – 31 March 2025
Source: CMS Care Compare hospice data (CAHPS Hospice Survey and Hospice Quality Reporting Program).
Explore hospice GENTIVA performance based on staff quality, patient satisfaction, safety measures, and service effectiveness in FALL RIVER. Get insights into For-Profit and hospice-specific standards, along with comparisons to national benchmarks. Ideal for individuals, families, and healthcare providers seeking quality end-of-life care information.
Main info
Name
GENTIVA
Address
275 MARTINE STREET, SUITE 202, FALL RIVER, MA 02723
CMS Certification Number
221594
Phone
(508) 672-0580
CMS Region
1
Ownership Type
For-Profit
Certification Date
2012-09-06
Data current as of
16 March 2026
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GENTIVA Addresses
275 MARTINE STREET, SUITE 202
FALL RIVER, MA 02723
Phone: (508) 672-0580
Quality Measures
Hospice survey data from CMS, including quality measures and caregiver ratings for the reporting period.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| H_001_01_DENOMINATOR | 49 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Treatment Preferences | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_002_01_DENOMINATOR | 49 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Beliefs & Values Addressed (if desired by the patient) | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_003_01_DENOMINATOR | 49 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Pain Screening | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_004_01_DENOMINATOR | 24 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Pain Assessment | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_005_01_DENOMINATOR | 49 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Dyspnea Screening | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_006_01_DENOMINATOR | 31 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Dyspnea Treatment | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| H_007_01_DENOMINATOR | 17 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | — | Apr 1, 2024 – Mar 31, 2025 | 1 | |
| H_008_01_DENOMINATOR | 49 | Apr 1, 2024 – Mar 31, 2025 | — | |
| Hospice and Palliative Care Composite Process Measure | 100 | Above national avgAbove state avg | Apr 1, 2024 – Mar 31, 2025 | — |
| Average Daily Census | 19 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Assisted Living Facility | 1 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Home | 24 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospice Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Inpatient Hospital Facility | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Care Provided in Nursing Facility | 14 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Skilled Nursing Facility | 61 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in All other locations | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Percent of Patients with Cancer | 17 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Circulatory/heart disease | 17 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Dementia | 45 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Respiratory disease | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Stroke | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Percent of Patients with Other Conditions | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Hospice Visits in the Last Days of Life | 114 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 83.3 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Hospice Care Index Overall Score | 10 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 19669 | Jan 1, 2023 – Dec 31, 2024 | — | |
| CHC/GIP provided (% days) | 0.3 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 79 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 109 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 23.9 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Gaps in nursing visits (% elections) | 15 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 40 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Early live discharges (% live discharges) | 40 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 40 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 52.5 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Late live discharges (% live discharges) | 86 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1(% live discharges) | 40 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1 (% live discharges) | 5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 1 (% live discharges) | 39 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2(% live discharges) | 40 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2 (% live discharges) | 0 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 2 (% live discharges) | 45 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 175 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 20465 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Per-beneficiary spending (U.S. dollars $) | 63 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 19604 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 14.4 | Below national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Nurse care minutes per routine home care days (minutes) | 71 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 282345 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 9.4 | Below national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Skilled nursing minutes on weekends (% minutes) | 65 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 133 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 97 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Visits near death (% decedents) | 79 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Provided Routine Home Care and other levels of care | — | Jan 1, 2022 – Dec 31, 2024 | — | |
| Provided Routine Home Care only | — | Jan 1, 2022 – Dec 31, 2024 | — |
Patient & Family Experience (CAHPS)
Patient and family caregiver survey results from CMS CAHPS Hospice Survey. Scores reflect experiences with communication, timely care, emotional support, pain management, and overall recommendation.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| The hospice team did |not| provide the right amount of emotional and spiritual support | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| EMO_REL_MBV | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team provided the right amount of emotional and spiritual support | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| Caregivers rated the hospice agency a 6 or lower | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| Caregivers rated the hospice agency a 7 or 8 | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| Caregivers rated the hospice agency a 9 or 10 | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| NO, they would probably not or definitely not recommend the hospice | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| YES, they would probably recommend the hospice | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| YES, they would definitely recommend the hospice | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team sometimes or never treated the patient with respect | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team usually treated the patient with respect | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team always treated the patient with respect | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| Family caregiver survey rating | — | Apr 1, 2023 – Mar 31, 2025 | 15 | |
| The patient sometimes or never got the help they needed for pain and symptoms | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The patient usually got the help they needed for pain and symptoms | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The patient always got the help they needed for pain and symptoms | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team sometimes or never communicated well | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team usually communicated well | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team always communicated well | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team sometimes or never provided timely help | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team usually provided timely help | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| The hospice team always provided timely help | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| They did not receive the training they needed | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| They somewhat received the training they needed | — | Apr 1, 2023 – Mar 31, 2025 | 6 | |
| They definitely received the training they needed | — | Apr 1, 2023 – Mar 31, 2025 | 6 |
Score Comparison (Hospice vs Benchmarks)
Blue bar = this hospice. Amber tick = national average. Gray tick = state average. Scores are percentages from CMS CAHPS surveys and Quality Measures.
Hospice and Palliative Care Treatment Preferences100%
▲ National: 99.5% · ◆ State: 99.4%
Beliefs & Values Addressed (if desired by the pati100%
▲ National: 98.6% · ◆ State: 97.7%
Hospice and Palliative Care Pain Screening100%
▲ National: 98.4% · ◆ State: 98.2%
Hospice and Palliative Care Pain Assessment100%
▲ National: 95.6% · ◆ State: 95.4%
Hospice and Palliative Care Dyspnea Screening100%
▲ National: 99.2% · ◆ State: 99.4%
Hospice and Palliative Care Dyspnea Treatment100%
▲ National: 96.4% · ◆ State: 96.4%
Hospice and Palliative Care Composite Process Meas100%
▲ National: 91.7% · ◆ State: 92.3%
Average Daily Census19%
Reviews
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