A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE – Hospice, LUFKIN, Texas
For-Profit
CMS quality & patient experience
CAHPS summary star rating
Not ratedCMS publishes summary stars only for hospices with 75 or more completed family caregiver surveys in the reporting period.
Composite process
85.9%Communication
—Timely help
—Respect
—Emotional support
—Pain & symptoms
—Hospice rating (9–10)
—Would recommend
—Results not available for this reporting period
Reporting period: 1 July 2023 – 30 June 2025
Source: CMS Care Compare hospice data (CAHPS Hospice Survey and Hospice Quality Reporting Program).
Explore hospice A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE performance based on staff quality, patient satisfaction, safety measures, and service effectiveness in LUFKIN. Get insights into For-Profit and hospice-specific standards, along with comparisons to national benchmarks. Ideal for individuals, families, and healthcare providers seeking quality end-of-life care information.
Main info
Name
A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE
Address
4000 SOUTH MEDFORD DRIVE SUITE 9W, LUFKIN, TX 75901
CMS Certification Number
971671
Phone
(936) 632-9400
CMS Region
6
Ownership Type
For-Profit
Certification Date
2021-07-20
Data current as of
31 May 2026
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A CARING TOUCH HOME HEALTH SERVICES & HOSPICE CARE Addresses
4000 SOUTH MEDFORD DRIVE SUITE 9W
LUFKIN, TX 75901
Phone: (936) 632-9400
Quality Measures
Hospice survey data from CMS, including quality measures and caregiver ratings for the reporting period.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| H_001_01_DENOMINATOR | 206 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Treatment Preferences | 98.5 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_002_01_DENOMINATOR | 206 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Beliefs & Values Addressed (if desired by the patient) | 96.1 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_003_01_DENOMINATOR | 206 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Screening | 96.6 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_004_01_DENOMINATOR | 102 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Assessment | 97.1 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_005_01_DENOMINATOR | 206 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Screening | 97.6 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_006_01_DENOMINATOR | 129 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Treatment | 96.9 | Above national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_007_01_DENOMINATOR | 33 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | 72.7 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_008_01_DENOMINATOR | 206 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Composite Process Measure | 85.9 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| Average Daily Census | 95 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Assisted Living Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Home | 100 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospice Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Inpatient Hospital Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Nursing Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in Skilled Nursing Facility | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Care Provided in All other locations | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Percent of Patients with Cancer | 9 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Circulatory/heart disease | 24 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Dementia | 26 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Respiratory disease | 15 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Stroke | 18 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Other Conditions | 13 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 82 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 20.7 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Hospice Care Index Overall Score | 6 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 59906 | Jan 1, 2023 – Dec 31, 2024 | — | |
| CHC/GIP provided (% days) | 0 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 52 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 288 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 85.4 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Gaps in nursing visits (% elections) | 92 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 195 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 7.2 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Early live discharges (% live discharges) | 56 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 195 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 29.2 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Late live discharges (% live discharges) | 29 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1(% live discharges) | 195 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1 (% live discharges) | 2.6 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 1 (% live discharges) | 25 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2(% live discharges) | 195 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2 (% live discharges) | 0.5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 2 (% live discharges) | 46 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 367 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 27983 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Per-beneficiary spending (U.S. dollars $) | 88 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 59826 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 7.1 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Nurse care minutes per routine home care days (minutes) | 5 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 427230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 11.3 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Skilled nursing minutes on weekends (% minutes) | 77 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 101 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 71.3 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Visits near death (% decedents) | 8 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Provided Routine Home Care and other levels of care | — | Jan 1, 2022 – Dec 31, 2024 | — | |
| Provided Routine Home Care only | — | Jan 1, 2022 – Dec 31, 2024 | — |
Patient & Family Experience (CAHPS)
Patient and family caregiver survey results from CMS CAHPS Hospice Survey. Scores reflect experiences with communication, timely care, emotional support, pain management, and overall recommendation.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| The hospice team did |not| provide the right amount of emotional and spiritual support | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| EMO_REL_MBV | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team provided the right amount of emotional and spiritual support | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 6 or lower | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 7 or 8 | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Caregivers rated the hospice agency a 9 or 10 | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| NO, they would probably not or definitely not recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| YES, they would probably recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| YES, they would definitely recommend the hospice | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always treated the patient with respect | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient sometimes or never got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient usually got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The patient always got the help they needed for pain and symptoms | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always communicated well | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team sometimes or never provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team usually provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| The hospice team always provided timely help | — | Jul 1, 2023 – Jun 30, 2025 | 11 | |
| Family caregiver survey rating | — | Apr 1, 2023 – Mar 31, 2025 | 15 |
Score Comparison (Hospice vs Benchmarks)
Blue bar = this hospice. Amber tick = national average. Gray tick = state average. Scores are percentages from CMS CAHPS surveys and Quality Measures.
Hospice and Palliative Care Treatment Preferences98.5%
▲ National: 99.5% · ◆ State: 99.1%
Beliefs & Values Addressed (if desired by the pati96.1%
▲ National: 98.6% · ◆ State: 98.1%
Hospice and Palliative Care Pain Screening96.6%
▲ National: 98.4% · ◆ State: 97.8%
Hospice and Palliative Care Pain Assessment97.1%
▲ National: 95.6% · ◆ State: 97%
Hospice and Palliative Care Dyspnea Screening97.6%
▲ National: 99.2% · ◆ State: 98.7%
Hospice and Palliative Care Dyspnea Treatment96.9%
▲ National: 96.4% · ◆ State: 97.3%
Patient Treated with an Opioid Who Are Given a Bow72.7%
▲ National: 91.3% · ◆ State: 96%
Hospice and Palliative Care Composite Process Meas85.9%
▲ National: 91.7% · ◆ State: 91.9%
Reviews
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