PROVIDENCE PLACE AT GLENCROFT – Nursing Home, GLENDALE, Arizona
Medicare and Medicaid
CMS quality ratings
Overall
Health inspection
Quality of care
Staffing
RN staffing
Cited for abuse in CMS records
2 substantiated complaints
Last cited survey: 9 May 2025 · 65 health and 69 fire safety citations on file
Source: CMS Care Compare nursing home data. Ratings are updated when CMS publishes new inspection results.
Explore nursing home PROVIDENCE PLACE AT GLENCROFT performance based on staff quality, resident satisfaction, safety measures, and care effectiveness in GLENDALE. Get insights into Medicare and Medicaid and facility-specific standards, along with comparisons to national benchmarks. Ideal for families, healthcare providers, and researchers seeking quality long-term care information.
Main info
Name
PROVIDENCE PLACE AT GLENCROFT
Address
8641 NORTH 67TH AVE, GLENDALE, AZ 85302
Federal Provider Number
035154
Phone
(623) 939-9475
Ownership Type
Non profit - Corporation
Certified Beds
225
Residents in Certified Beds
106.8
Nursing Home Type
Medicare and Medicaid
Residence in Hospital
Legal Business Name
FRIENDSHIP RETIREMENT CORPORATION
Date of First Medicare/Medicaid Approval
1988-04-05
Continuing Care Retirement Community
Data current as of
31 May 2026
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Location
8641 NORTH 67TH AVE
GLENDALE, AZ 85302
Phone: (623) 939-9475
Compare to AZ average
See how this facility compares to the AZ state average among rated nursing homes (150 homes). Peer best shows the highest rating among similar homes in the same city.
| Metric | This facility | AZ average | Peer best (city) |
|---|---|---|---|
| Overall CMS stars | 3 | 3.43 | 5 |
| Health inspection | 2 | 2.82 | 4 |
| Staffing | 4 | 3.06 | 4 |
| Quality measures | 5 | 4.57 | 5 |
| Certified beds | 225 | 109.7 | — |
| Citations on file (health + fire) | 134 | ~6.3 health* | — |
- ADVANCED HEALTH CARE OF GLENDALE — 5★ overall
- Bella Vita Health and Rehabilitation Center — 3★ overall
- CENTER AT ARROWHEAD, LLC — 5★ overall
- Horizon Post Acute and Rehabilitation Center — 3★ overall
- Life Care Center of North Glendale — 5★ overall
* State deficiency average uses CMS rating-cycle health deficiency counts.
Owners information
| Name | Role Description | Type | Ownership Percentage | Association Date |
|---|---|---|---|---|
| THORHAUER, JOHN J | CORPORATE OFFICER | Individual | 0.00 | 09/01/2021 |
| SANOH, BENDU | OPERATIONAL/MANAGERIAL CONTROL | Individual | 100.00 | 11/12/2021 |
| BYMARK, DYAN | CORPORATE DIRECTOR | Individual | 0.00 | 05/18/2021 |
| MCCAMMOND, MICHAEL | CORPORATE OFFICER | Individual | 15.00 | 07/29/2013 |
| WHITTAKER, FLYOD | CORPORATE DIRECTOR | Individual | 0.00 | 04/26/2022 |
| ECKSTEIN, CATHERINE | CORPORATE DIRECTOR | Individual | 0.00 | 03/23/2021 |
| MCCLINTOCK, SCOTT | CORPORATE OFFICER | Individual | 85.00 | 12/01/2015 |
| SMITH, JACQUELYN | CORPORATE DIRECTOR | Individual | 0.00 | 01/22/2019 |
| GOULD, JOHN | CORPORATE DIRECTOR | Individual | 0.00 | 05/19/2020 |
| PATTERSON, PETER P | CORPORATE DIRECTOR | Individual | 0.00 | 07/31/2018 |
| IVERSON, ASHLEY | CORPORATE DIRECTOR | Individual | 0.00 | 05/19/2020 |
| KOCH, STEPHEN | CORPORATE DIRECTOR | Individual | 0.00 | 01/22/2019 |
| HOLLRAH, BRIAN | CORPORATE DIRECTOR | Individual | 0.00 | 07/27/2021 |
Inspections & deficiencies
CMS inspection citations for this nursing home. Filter by type or recency, and use severity chips to spot higher-risk findings.
134 citations on file · Latest survey: 9 May 2025 · 65 health · 69 fire safety
D: 81
E: 51
G: 2
All
Health
Fire safety
Last 24 months
Health deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2025-05-09 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2025-05-09 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2025-05-09 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2025-05-09 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2025-05-09 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2025-05-09 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2025-05-09 | F684 | D — Minimal harm, isolated | Health | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2025-05-09 | F684 | D — Minimal harm, isolated | Health | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2025-05-09 | F684 | D — Minimal harm, isolated | Health | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2025-05-09 | F645 | D — Minimal harm, isolated | Health | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2025-05-09 | F645 | D — Minimal harm, isolated | Health | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2025-05-09 | F645 | D — Minimal harm, isolated | Health | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2025-05-09 | F600 | D — Minimal harm, isolated | Health | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2025-05-09 | F600 | D — Minimal harm, isolated | Health | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2025-05-09 | F600 | D — Minimal harm, isolated | Health | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2025-02-20 | F657 | D — Minimal harm, isolated | Health | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2025-02-20 | F657 | D — Minimal harm, isolated | Health | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2025-02-20 | F657 | D — Minimal harm, isolated | Health | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2024-11-01 | F689 | D — Minimal harm, isolated | Health | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2024-11-01 | F689 | D — Minimal harm, isolated | Health | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Fire safety deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2025-05-09 | K918 | E — Minimal harm, pattern | Fire Safety | Have generator or other power source capable of supplying service within 10 seconds. |
| 2025-05-09 | E6 | E — Minimal harm, pattern | Fire Safety | Conduct risk assessment and an All-Hazards approach. |
| 2025-05-09 | E31 | E — Minimal harm, pattern | Fire Safety | Provide emergency officials' contact information. |
| 2025-05-09 | K291 | E — Minimal harm, pattern | Fire Safety | Install emergency lighting that can last at least 1 1/2 hours. |
| 2025-05-09 | E24 | E — Minimal harm, pattern | Fire Safety | Establish policies and procedures for volunteers. |
| 2025-05-09 | E6 | E — Minimal harm, pattern | Fire Safety | Conduct risk assessment and an All-Hazards approach. |
| 2025-05-09 | K345 | E — Minimal harm, pattern | Fire Safety | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2025-05-09 | K351 | E — Minimal harm, pattern | Fire Safety | Install an approved automatic sprinkler system. |
| 2025-05-09 | K363 | E — Minimal harm, pattern | Fire Safety | Install corridor and hallway doors that block smoke. |
| 2025-05-09 | K761 | E — Minimal harm, pattern | Fire Safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2025-05-09 | K918 | E — Minimal harm, pattern | Fire Safety | Have generator or other power source capable of supplying service within 10 seconds. |
| 2025-05-09 | E24 | E — Minimal harm, pattern | Fire Safety | Establish policies and procedures for volunteers. |
| 2025-05-09 | E25 | E — Minimal harm, pattern | Fire Safety | Create arrangements with other facilities to receive patients. |
| 2025-05-09 | E30 | E — Minimal harm, pattern | Fire Safety | List the names and contact information of those in the facility. |
| 2025-05-09 | K918 | E — Minimal harm, pattern | Fire Safety | Have generator or other power source capable of supplying service within 10 seconds. |
| 2025-05-09 | K761 | E — Minimal harm, pattern | Fire Safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2025-05-09 | K363 | E — Minimal harm, pattern | Fire Safety | Install corridor and hallway doors that block smoke. |
| 2025-05-09 | K351 | E — Minimal harm, pattern | Fire Safety | Install an approved automatic sprinkler system. |
| 2025-05-09 | K345 | E — Minimal harm, pattern | Fire Safety | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2025-05-09 | K291 | E — Minimal harm, pattern | Fire Safety | Install emergency lighting that can last at least 1 1/2 hours. |
Additional information
Get more details on PROVIDENCE PLACE AT GLENCROFT, including health inspection results, staffing levels, and facility amenities.
Discover how the home meets care standards and ensures residents' well-being.
Full CMS quality rating tables
Quality Ratings
| Name | Value |
|---|---|
| Overall Rating | 3 |
| Health Inspection Rating | 2 |
| Quality of Resident Care Rating | 5 |
| Quality of Resident Care Rating (Long Stay) | 5 |
| Quality of Resident Care Rating (Short Stay) | 5 |
| Staffing Rating | 4 |
| RN Staffing Rating | 4 |
| Reported CNA Staffing Hours per Resident per Day | 2.70328 |
| Reported LPN Staffing Hours per Resident per Day | 1.17435 |
| Reported RN Staffing Hours per Resident per Day | 0.66089 |
| Reported Licensed Staffing Hours per Resident per Day | 1.83524 |
| Reported Total Nurse Staffing Hours per Resident per Day | 4.51764 |
| Reported Physical Therapist Staffing Hours per Resident per Day | 0.00287 |
| Casemix CNA Staffing Hours per Resident per Day | 2.01663 |
| Casemix LPN Staffing Hours per Resident per Day | 0.65277 |
| Casemix RN Staffing Hours per Resident per Day | 0.30118 |
| Casemix Total Nurse Staffing Hours per Resident per Day | 2.97057 |
| Adjusted CNA Staffing Hours per Resident per Day | 2.76736 |
| Adjusted LPN Staffing Hours per Resident per Day | 1.22926 |
| Adjusted RN Staffing Hours per Resident per Day | 0.69179 |
| Adjusted Total Nurse Staffing Hours per Resident per Day | 4.72885 |
Health Inspection and Deficiency Ratings
| Name | Value |
|---|---|
Date of Standard Health Survey (Cycle 1) | 2019-12-13 |
Date of Standard Health Survey (Cycle 2) | 2018-10-19 |
Total Number of Health Deficiencies (Cycle 1) | 15 |
Number of Standard Health Deficiencies (Cycle 1) | 15 |
Number of Complaint Health Deficiencies (Cycle 1) | 3 |
Health Deficiency Score (Cycle 1) | 96 |
Number of Health Revisits (Cycle 1) | 2 |
Health Revisit Score (Cycle 1) | 48 |
Total Health Score (Cycle 1) | 144 |
Total Number of Health Deficiencies (Cycle 2) | 6 |
Number of Standard Health Deficiencies (Cycle 2) | 6 |
Number of Complaint Health Deficiencies (Cycle 2) | 2 |
Health Deficiency Score (Cycle 2) | 20 |
Number of Health Revisits (Cycle 2) | 1 |
Total Health Score (Cycle 2) | 20 |
Date of Standard Health Survey (Cycle 3) | 2017-07-20 |
Total Number of Health Deficiencies (Cycle 3) | 8 |
Number of Standard Health Deficiencies (Cycle 3) | 5 |
Number of Complaint Health Deficiencies (Cycle 3) | 4 |
Number of Health Revisits (Cycle 3) | 1 |
Health Deficiency Score (Cycle 3) | 60 |
Total Health Score (Cycle 3) | 60 |
Total Weighted Health Survey Score | 33 |
Complaints, Fines, and Penalties
| Name | Value |
|---|---|
Number of Facility Reported Incidents | 130 |
Number of Substantiated Complaints | 2 |
Cited for Abuse | |
Most Recent Health Inspection More Than 2 Years Ago | |
Provider Changed Ownership in Last 12 Months | |
With a Resident and Family Council | Resident |
Automatic Sprinkler Systems in All Required Areas | Yes |
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