ENCORE AT WILMINGTON – Nursing Home, WILMINGTON, Delaware
Medicare and Medicaid
Nursing homes in WILMINGTON, DE → · Recently updated in DE →
CMS quality ratings
Overall
Health inspection
Quality of care
Staffing
RN staffing
1 substantiated complaint
Last cited survey: 6 June 2025 · 100 health and 18 fire safety citations on file
Source: CMS Care Compare nursing home data. Ratings are updated when CMS publishes new inspection results.
Explore nursing home ENCORE AT WILMINGTON performance based on staff quality, resident satisfaction, safety measures, and care effectiveness in WILMINGTON. Get insights into Medicare and Medicaid and facility-specific standards, along with comparisons to national benchmarks. Ideal for families, healthcare providers, and researchers seeking quality long-term care information.
Main info
Name
ENCORE AT WILMINGTON
Address
2723 SHIPLEY ROAD, WILMINGTON, DE 19810
Federal Provider Number
085031
Phone
(302) 479-0111
Ownership Type
For profit - Corporation
Certified Beds
82
Residents in Certified Beds
62
Nursing Home Type
Medicare and Medicaid
Residence in Hospital
Legal Business Name
SNH DEL TENANT LLC
Date of First Medicare/Medicaid Approval
1986-05-07
Continuing Care Retirement Community
Data current as of
31 May 2026
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Location
2723 SHIPLEY ROAD
WILMINGTON, DE 19810
Phone: (302) 479-0111
Compare to DE average
See how this facility compares to the DE state average among rated nursing homes (46 homes). Peer best shows the highest rating among similar homes in the same city.
| Metric | This facility | DE average | Peer best (city) |
|---|---|---|---|
| Overall CMS stars | 4 | 3.35 | 5 |
| Health inspection | 3 | 2.78 | 5 |
| Staffing | 3 | 3.93 | 5 |
| Quality measures | 5 | 4.22 | 5 |
| Certified beds | 82 | 102.6 | — |
| Citations on file (health + fire) | 198 | ~13.3 health* | — |
- CADIA REHABILITATION PIKE CREEK — 4★ overall
- CADIA REHABILITATION SILVERSIDE — 5★ overall
- COMPLETE CARE AT HILLSIDE LLC — 4★ overall
- Coral Springs Rehab & Healthcare — 1★ overall
- ENCORE AT WINDSOR HILLS — 5★ overall
* State deficiency average uses CMS rating-cycle health deficiency counts.
Owners information
| Name | Role Description | Type | Ownership Percentage | Association Date |
|---|---|---|---|---|
| DIVERSIFIED HEALTHCARE TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 100.00 | 01/01/2020 |
| SNH TRS, INC. | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 100.00 | 01/01/2020 |
| MCGHEE, KAREN | CONTRACTED MANAGING EMPLOYEE | Individual | 0.00 | 02/15/2024 |
| BILOTTO, CHRISTOPHER J. | CORPORATE OFFICER | Individual | 0.00 | 01/01/2024 |
| BLACKROCK INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 18.79 | 03/29/2022 |
| CLARK, JENNIFER B | CORPORATE OFFICER | Individual | - | 01/01/2020 |
| BROWN, MATTHEW C. | CORPORATE OFFICER | Individual | 0.00 | 01/01/2024 |
| SNH PROJ LINCOLN TRS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100.00 | 01/01/2020 |
| LIFE CARE SERVICES LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | 100.00 | 11/18/2021 |
| BOIDE, WILLIAM | CONTRACTED MANAGING EMPLOYEE | Individual | 0.00 | 07/21/2023 |
| STATE STREET CORPORATION | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 5.84 | 03/29/2022 |
| VANGUARD GROUP INC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 16.19 | 03/29/2022 |
| SNH TRS LICENSEE HOLDCO LLC | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | Organization | 100.00 | 01/01/2020 |
| BALLAS, TIMOTHY | CONTRACTED MANAGING EMPLOYEE | Individual | - | 11/18/2021 |
| HARMON, CRYSTAL | CONTRACTED MANAGING EMPLOYEE | Individual | - | 11/18/2021 |
| ANDERSON, JACQUELYN S. | CORPORATE OFFICER | Individual | 0.00 | 01/01/2024 |
Inspections & deficiencies
CMS inspection citations for this nursing home. Filter by type or recency, and use severity chips to spot higher-risk findings.
118 citations on file · Latest survey: 6 June 2025 · 100 health · 18 fire safety
D: 86
E: 18
F: 5
C: 3
G: 3
J: 3
All
Health
Fire safety
Last 24 months
Health deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2025-06-06 | F880 | F — Minimal harm, widespread | Health | Provide and implement an infection prevention and control program. |
| 2025-06-06 | F880 | F — Minimal harm, widespread | Health | Provide and implement an infection prevention and control program. |
| 2025-06-06 | F760 | D — Minimal harm, isolated | Health | Ensure that residents are free from significant medication errors. |
| 2025-06-06 | F760 | D — Minimal harm, isolated | Health | Ensure that residents are free from significant medication errors. |
| 2025-06-06 | F760 | D — Minimal harm, isolated | Health | Ensure that residents are free from significant medication errors. |
| 2025-06-06 | F690 | D — Minimal harm, isolated | Health | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2025-06-06 | F690 | D — Minimal harm, isolated | Health | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2025-06-06 | F657 | D — Minimal harm, isolated | Health | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2025-06-06 | F657 | D — Minimal harm, isolated | Health | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2025-06-06 | F628 | D — Minimal harm, isolated | Health | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| 2025-06-06 | F628 | D — Minimal harm, isolated | Health | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| 2024-07-02 | F947 | D — Minimal harm, isolated | Health | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2024-07-02 | F947 | D — Minimal harm, isolated | Health | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2024-07-02 | F947 | D — Minimal harm, isolated | Health | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2024-07-02 | F883 | E — Minimal harm, pattern | Health | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2024-07-02 | F883 | E — Minimal harm, pattern | Health | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2024-07-02 | F883 | E — Minimal harm, pattern | Health | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2024-07-02 | F882 | D — Minimal harm, isolated | Health | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2024-07-02 | F882 | D — Minimal harm, isolated | Health | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2024-07-02 | F882 | D — Minimal harm, isolated | Health | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
Fire safety deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2024-07-02 | E37 | D — Minimal harm, isolated | Fire Safety | Establish staff and initial training requirements. |
| 2024-07-02 | K131 | F — Minimal harm, widespread | Fire Safety | Meet requirements for sections of health care facilities separated by fire resistive construction. |
| 2024-07-02 | K321 | E — Minimal harm, pattern | Fire Safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2024-07-02 | K353 | E — Minimal harm, pattern | Fire Safety | Inspect, test, and maintain automatic sprinkler systems. |
| 2024-07-02 | K372 | E — Minimal harm, pattern | Fire Safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2024-07-02 | K321 | E — Minimal harm, pattern | Fire Safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2024-07-02 | K353 | E — Minimal harm, pattern | Fire Safety | Inspect, test, and maintain automatic sprinkler systems. |
| 2024-07-02 | K372 | E — Minimal harm, pattern | Fire Safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2024-07-02 | E37 | D — Minimal harm, isolated | Fire Safety | Establish staff and initial training requirements. |
| 2024-07-02 | K131 | F — Minimal harm, widespread | Fire Safety | Meet requirements for sections of health care facilities separated by fire resistive construction. |
| 2024-07-02 | K321 | E — Minimal harm, pattern | Fire Safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2024-07-02 | K353 | E — Minimal harm, pattern | Fire Safety | Inspect, test, and maintain automatic sprinkler systems. |
| 2024-07-02 | K372 | E — Minimal harm, pattern | Fire Safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2024-07-02 | E37 | D — Minimal harm, isolated | Fire Safety | Establish staff and initial training requirements. |
| 2024-07-02 | K131 | F — Minimal harm, widespread | Fire Safety | Meet requirements for sections of health care facilities separated by fire resistive construction. |
| 2023-01-26 | K161 | E — Minimal harm, pattern | Fire Safety | Use approved construction type or materials. |
| 2023-01-26 | K161 | E — Minimal harm, pattern | Fire Safety | Use approved construction type or materials. |
| 2023-01-26 | K161 | E — Minimal harm, pattern | Fire Safety | Use approved construction type or materials. |
Additional information
Get more details on ENCORE AT WILMINGTON, including health inspection results, staffing levels, and facility amenities.
Discover how the home meets care standards and ensures residents' well-being.
Full CMS quality rating tables
Quality Ratings
| Name | Value |
|---|---|
| Overall Rating | 4 |
| Health Inspection Rating | 3 |
| Quality of Resident Care Rating | 5 |
| Quality of Resident Care Rating (Long Stay) | 5 |
| Quality of Resident Care Rating (Short Stay) | 5 |
| Staffing Rating | 3 |
| RN Staffing Rating | 5 |
| Reported CNA Staffing Hours per Resident per Day | 2.43479 |
| Reported LPN Staffing Hours per Resident per Day | 0.81363 |
| Reported RN Staffing Hours per Resident per Day | 0.8668 |
| Reported Licensed Staffing Hours per Resident per Day | 1.68043 |
| Reported Total Nurse Staffing Hours per Resident per Day | 3.85225 |
| Reported Physical Therapist Staffing Hours per Resident per Day | 0.06354 |
| Casemix CNA Staffing Hours per Resident per Day | 1.95217 |
| Casemix LPN Staffing Hours per Resident per Day | 0.677 |
| Casemix RN Staffing Hours per Resident per Day | 0.30469 |
| Casemix Total Nurse Staffing Hours per Resident per Day | 2.93385 |
| Adjusted CNA Staffing Hours per Resident per Day | 2.57481 |
| Adjusted LPN Staffing Hours per Resident per Day | 0.85425 |
| Adjusted RN Staffing Hours per Resident per Day | 0.91007 |
| Adjusted Total Nurse Staffing Hours per Resident per Day | 4.04458 |
Health Inspection and Deficiency Ratings
| Name | Value |
|---|---|
Date of Standard Health Survey (Cycle 1) | 2019-11-01 |
Date of Standard Health Survey (Cycle 2) | 2018-11-30 |
Total Number of Health Deficiencies (Cycle 1) | 3 |
Number of Standard Health Deficiencies (Cycle 1) | 3 |
Health Deficiency Score (Cycle 1) | 16 |
Number of Health Revisits (Cycle 1) | 1 |
Health Revisit Score (Cycle 1) | 0 |
Total Health Score (Cycle 1) | 16 |
Total Number of Health Deficiencies (Cycle 2) | 7 |
Number of Standard Health Deficiencies (Cycle 2) | 7 |
Health Deficiency Score (Cycle 2) | 32 |
Number of Health Revisits (Cycle 2) | 1 |
Total Health Score (Cycle 2) | 32 |
Date of Standard Health Survey (Cycle 3) | 2017-10-12 |
Total Number of Health Deficiencies (Cycle 3) | 11 |
Number of Standard Health Deficiencies (Cycle 3) | 10 |
Number of Complaint Health Deficiencies (Cycle 3) | 11 |
Number of Health Revisits (Cycle 3) | 1 |
Health Deficiency Score (Cycle 3) | 72 |
Total Health Score (Cycle 3) | 72 |
Total Weighted Health Survey Score | 75.5 |
Complaints, Fines, and Penalties
| Name | Value |
|---|---|
Number of Facility Reported Incidents | 25 |
Number of Substantiated Complaints | 1 |
Number of Fines | 2 |
Total Amount of Fines in Dollars | 32394 |
Total Number of Penalties | 2 |
Cited for Abuse | |
Most Recent Health Inspection More Than 2 Years Ago | |
With a Resident and Family Council | Resident |
Automatic Sprinkler Systems in All Required Areas | Yes |
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