HIGHER CALL NURSING CENTER – Nursing Home, QUAPAW, Oklahoma
Medicare and Medicaid
CMS quality ratings
Overall
Health inspection
Quality of care
Staffing
RN staffing
Not ratedLast cited survey: 9 January 2026 · 87 health and 18 fire safety citations on file
Source: CMS Care Compare nursing home data. Ratings are updated when CMS publishes new inspection results.
Explore nursing home HIGHER CALL NURSING CENTER performance based on staff quality, resident satisfaction, safety measures, and care effectiveness in QUAPAW. Get insights into Medicare and Medicaid and facility-specific standards, along with comparisons to national benchmarks. Ideal for families, healthcare providers, and researchers seeking quality long-term care information.
Main info
Name
HIGHER CALL NURSING CENTER
Address
407 WHITEBIRD STREET, QUAPAW, OK 74363
Federal Provider Number
375579
Phone
(918) 674-2233
Ownership Type
For profit - Limited Liability company
Certified Beds
86
Residents in Certified Beds
43.5
Nursing Home Type
Medicare and Medicaid
Residence in Hospital
Legal Business Name
GLOBAL HIGHER CALL NURSING LLC
Date of First Medicare/Medicaid Approval
2020-10-06
Continuing Care Retirement Community
Data current as of
31 May 2026
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Location
407 WHITEBIRD STREET
QUAPAW, OK 74363
Phone: (918) 674-2233
Compare to OK average
See how this facility compares to the OK state average among rated nursing homes (300 homes). Peer best shows the highest rating among similar homes in the same city.
| Metric | This facility | OK average | Peer best (city) |
|---|---|---|---|
| Overall CMS stars | 2 | 2.72 | 5 |
| Health inspection | 2 | 2.82 | 5 |
| Staffing | 4 | 2.61 | 4 |
| Quality measures | 3 | 2.87 | 4 |
| Certified beds | 86 | 95 | — |
| Citations on file (health + fire) | 105 | ~7.4 health* | — |
- 24th Place — 1★ overall
- ADA CARE CENTER — 4★ overall
- ANTLERS MANOR — 4★ overall
- ARTESIAN HOME — 5★ overall
- AYERS NURSING HOME — 3★ overall
* State deficiency average uses CMS rating-cycle health deficiency counts.
Owners information
| Name | Role Description | Type | Ownership Percentage | Association Date |
|---|---|---|---|---|
| BISHOP, RACHELLE | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 09/29/2025 |
| BISHOP, RACHELLE | ADP OF THE SNF | Individual | - | 09/29/2025 |
| DESMOND, ADAM A | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 11/01/2023 |
| DESMOND, ADAM A | MANAGING CONTROL - GOVERNING BODY | Individual | - | 11/01/2023 |
| DESMOND, ADAM A | ADP OF THE SNF | Individual | - | 11/01/2023 |
| WHITEEAGLE, KASSIDY | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 10/01/2025 |
| WHITEEAGLE, KASSIDY | ADP OF THE SNF | Individual | - | 10/01/2025 |
| TROST, JAMIE | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 09/08/2022 |
| TROST, JAMIE | ADP OF THE SNF | Individual | - | 09/08/2022 |
| SELECTIS MANAGEMENT LLC | OPERATIONAL/MANAGERIAL CONTROL | Organization | 100.00 | 12/14/2020 |
| SELECTIS MANAGEMENT LLC | ADP OF THE SNF | Organization | - | 12/19/2025 |
| HAHNER, MICHELLE | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 02/13/2023 |
| HAHNER, MICHELLE | ADP OF THE SNF | Individual | - | 02/13/2023 |
| SMALL, NOVETTA | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 03/15/2024 |
| SMALL, NOVETTA | ADP OF THE SNF | Individual | - | 03/15/2024 |
| GRIFFIN, BARBARA E | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 07/31/2024 |
| GRIFFIN, BARBARA E | ADP OF THE SNF | Individual | - | 07/31/2024 |
| - | ADP OF THE SNF | Organization | - | 03/01/2020 |
| - | ADP OF THE SNF | Organization | - | 12/19/2025 |
| BALLER, LANCE | ADP OF THE SNF | Individual | - | 03/01/2020 |
| BALLER, LANCE | INDIRECT OWNERSHIP INTEREST | Individual | 9.32 | 03/01/2020 |
| - | ADP OF THE SNF | Individual | - | 03/01/2020 |
| PHARMERICA | ADP OF THE SNF | Organization | - | 12/24/2025 |
| BRYANT, SARA | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 09/20/2022 |
| BRYANT, SARA | ADP OF THE SNF | Individual | - | 09/20/2022 |
| - | ADP OF THE SNF | Organization | - | 12/24/2025 |
| CARROW, JERIKA | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 10/04/2024 |
| CARROW, JERIKA | ADP OF THE SNF | Individual | - | 10/04/2024 |
| - | ADP OF THE SNF | Individual | - | 04/01/2024 |
| SELECTIS HEALTH INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | Organization | 100.00 | 03/01/2020 |
| SELECTIS HEALTH INC | ADP OF THE SNF | Organization | - | 03/01/2020 |
| BRYAN, VINCENT | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 12/01/2021 |
| BRYAN, VINCENT | ADP OF THE SNF | Individual | - | 12/01/2021 |
| ECKHART, KRYSTAL D | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 03/01/2020 |
| ECKHART, KRYSTAL D | MANAGING CONTROL - GOVERNING BODY | Individual | - | 11/01/2023 |
| ECKHART, KRYSTAL D | ADP OF THE SNF | Individual | - | 12/14/2020 |
| DAY, SARAH | OPERATIONAL/MANAGERIAL CONTROL | Individual | - | 07/26/2021 |
| DAY, SARAH | MANAGING CONTROL - GOVERNING BODY | Individual | - | 11/01/2023 |
| DAY, SARAH | ADP OF THE SNF | Individual | - | 07/26/2021 |
Inspections & deficiencies
CMS inspection citations for this nursing home. Filter by type or recency, and use severity chips to spot higher-risk findings.
105 citations on file · Latest survey: 9 January 2026 · 87 health · 18 fire safety
D: 41
E: 31
J: 15
F: 8
C: 6
G: 4
All
Health
Fire safety
Last 24 months
Health deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2026-01-09 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2026-01-09 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2026-01-09 | F812 | F — Minimal harm, widespread | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2026-01-09 | F812 | F — Minimal harm, widespread | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2026-01-09 | F641 | D — Minimal harm, isolated | Health | Ensure each resident receives an accurate assessment. |
| 2026-01-09 | F641 | D — Minimal harm, isolated | Health | Ensure each resident receives an accurate assessment. |
| 2024-05-16 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2024-05-16 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2024-05-16 | F880 | D — Minimal harm, isolated | Health | Provide and implement an infection prevention and control program. |
| 2024-05-16 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2024-05-16 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2024-05-16 | F812 | E — Minimal harm, pattern | Health | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2024-05-16 | F758 | E — Minimal harm, pattern | Health | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2024-05-16 | F758 | E — Minimal harm, pattern | Health | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2024-05-16 | F758 | E — Minimal harm, pattern | Health | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2024-05-16 | F700 | D — Minimal harm, isolated | Health | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2024-05-16 | F700 | D — Minimal harm, isolated | Health | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2024-05-16 | F700 | D — Minimal harm, isolated | Health | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2024-05-16 | F582 | D — Minimal harm, isolated | Health | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2024-05-16 | F582 | D — Minimal harm, isolated | Health | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
Fire safety deficiencies
| Date | Tag | Severity | Type | Description |
|---|---|---|---|---|
| 2024-05-16 | K324 | E — Minimal harm, pattern | Fire Safety | Provide properly protected cooking facilities. |
| 2024-05-16 | K324 | E — Minimal harm, pattern | Fire Safety | Provide properly protected cooking facilities. |
| 2024-05-16 | K324 | E — Minimal harm, pattern | Fire Safety | Provide properly protected cooking facilities. |
| 2023-04-04 | K923 | E — Minimal harm, pattern | Fire Safety | Have proper medical gas storage and administration areas. |
| 2023-04-04 | K345 | C — No actual harm, widespread | Fire Safety | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-04-04 | K761 | C — No actual harm, widespread | Fire Safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2023-04-04 | K923 | E — Minimal harm, pattern | Fire Safety | Have proper medical gas storage and administration areas. |
| 2023-04-04 | K345 | C — No actual harm, widespread | Fire Safety | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-04-04 | K761 | C — No actual harm, widespread | Fire Safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2023-04-04 | K345 | C — No actual harm, widespread | Fire Safety | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-04-04 | K761 | C — No actual harm, widespread | Fire Safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2023-04-04 | K923 | E — Minimal harm, pattern | Fire Safety | Have proper medical gas storage and administration areas. |
| 2019-07-11 | E39 | F — Minimal harm, widespread | Fire Safety | Conduct testing and exercise requirements. |
| 2019-07-11 | K374 | E — Minimal harm, pattern | Fire Safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-07-11 | E39 | F — Minimal harm, widespread | Fire Safety | Conduct testing and exercise requirements. |
| 2019-07-11 | K374 | E — Minimal harm, pattern | Fire Safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-07-11 | E39 | F — Minimal harm, widespread | Fire Safety | Conduct testing and exercise requirements. |
| 2019-07-11 | K374 | E — Minimal harm, pattern | Fire Safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
Additional information
Get more details on HIGHER CALL NURSING CENTER, including health inspection results, staffing levels, and facility amenities.
Discover how the home meets care standards and ensures residents' well-being.
Full CMS quality rating tables
Quality Ratings
| Name | Value |
|---|---|
| Overall Rating | 2 |
| Health Inspection Rating | 2 |
| Quality of Resident Care Rating | 3 |
| Staffing Rating | 4 |
| Reported LPN Staffing Hours per Resident per Day | 0.80134 |
| Reported RN Staffing Hours per Resident per Day | 0.50492 |
| Reported Licensed Staffing Hours per Resident per Day | 1.30625 |
| Reported Total Nurse Staffing Hours per Resident per Day | 3.83017 |
| Reported Physical Therapist Staffing Hours per Resident per Day | 0.00923 |
| Adjusted LPN Staffing Hours per Resident per Day | 1.00203 |
| Adjusted RN Staffing Hours per Resident per Day | 0.63137 |
| Adjusted Total Nurse Staffing Hours per Resident per Day | 4.78943 |
Health Inspection and Deficiency Ratings
| Name | Value |
|---|---|
Total Weighted Health Survey Score | 93.25 |
Complaints, Fines, and Penalties
| Name | Value |
|---|---|
Number of Facility Reported Incidents | 1 |
Number of Fines | 1 |
Total Amount of Fines in Dollars | 18113 |
Total Number of Penalties | 1 |
Cited for Abuse | |
With a Resident and Family Council | Resident |
Automatic Sprinkler Systems in All Required Areas | Yes |
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