ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE – Hospice, NORWOOD, Massachusetts
For-Profit
CMS quality & patient experience
CAHPS summary star rating
Composite process
95.1%Communication
78%Timely help
70%Respect
88%Emotional support
86%Pain & symptoms
74%Hospice rating (9–10)
73%Would recommend
78%Reporting period: 1 July 2023 – 30 June 2025
Source: CMS Care Compare hospice data (CAHPS Hospice Survey and Hospice Quality Reporting Program).
Explore hospice ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE performance based on staff quality, patient satisfaction, safety measures, and service effectiveness in NORWOOD. Get insights into For-Profit and hospice-specific standards, along with comparisons to national benchmarks. Ideal for individuals, families, and healthcare providers seeking quality end-of-life care information.
Main info
Name
ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE
Address
1 EDGEWATER DRIVE, SUITE 103, NORWOOD, MA 02062
CMS Certification Number
221578
Phone
(866) 670-9449
CMS Region
1
Ownership Type
For-Profit
Certification Date
2007-12-06
Data current as of
31 May 2026
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ACCENTCARE HOSPICE & PALLIATIVE CARE OF MASSACHUSE Addresses
1 EDGEWATER DRIVE, SUITE 103
NORWOOD, MA 02062
Phone: (866) 670-9449
Quality Measures
Hospice survey data from CMS, including quality measures and caregiver ratings for the reporting period.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| H_001_01_DENOMINATOR | 1092 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Treatment Preferences | 99.9 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_002_01_DENOMINATOR | 1092 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Beliefs & Values Addressed (if desired by the patient) | 98.8 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_003_01_DENOMINATOR | 1092 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Screening | 97.7 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_004_01_DENOMINATOR | 663 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Assessment | 98.8 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_005_01_DENOMINATOR | 1092 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Screening | 99.4 | Above national avgSame as state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_006_01_DENOMINATOR | 420 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Treatment | 100 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_007_01_DENOMINATOR | 426 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | 99.3 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_008_01_DENOMINATOR | 1092 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Composite Process Measure | 95.1 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| Average Daily Census | 195 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Assisted Living Facility | 8 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Home | 54 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospice Facility | 3 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospital Facility | 2 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Nursing Facility | 33 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Skilled Nursing Facility | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Care Provided in All other locations | 1 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Cancer | 31 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Circulatory/heart disease | 13 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Dementia | 8 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Respiratory disease | 8 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Stroke | 26 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Other Conditions | 16 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 678 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 45.4 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Hospice Care Index Overall Score | 9 | Above national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 146157 | Jan 1, 2023 – Dec 31, 2024 | — | |
| CHC/GIP provided (% days) | 4.6 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 98 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 699 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 75.8 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Gaps in nursing visits (% elections) | 82 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 16.5 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Early live discharges (% live discharges) | 93 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 33.9 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Late live discharges (% live discharges) | 42 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1(% live discharges) | 230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1 (% live discharges) | 13.9 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 1 (% live discharges) | 79 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2(% live discharges) | 230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2 (% live discharges) | 4.8 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 2 (% live discharges) | 88 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 2175 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 16570 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Per-beneficiary spending (U.S. dollars $) | 42 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 139194 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 8.5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Nurse care minutes per routine home care days (minutes) | 12 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 1188570 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 11 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Skilled nursing minutes on weekends (% minutes) | 75 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 1835 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 92.5 | Above national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Visits near death (% decedents) | 43 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Provided Routine Home Care and other levels of care | — | Jan 1, 2022 – Dec 31, 2024 | — | |
| Provided Routine Home Care only | — | Jan 1, 2022 – Dec 31, 2024 | — |
Patient & Family Experience (CAHPS)
Patient and family caregiver survey results from CMS CAHPS Hospice Survey. Scores reflect experiences with communication, timely care, emotional support, pain management, and overall recommendation.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| The hospice team did |not| provide the right amount of emotional and spiritual support | 14.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| EMO_REL_MBV | — | Jul 1, 2023 – Jun 30, 2025 | — | |
| The hospice team provided the right amount of emotional and spiritual support | 86.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 6 or lower | 7.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 7 or 8 | 20.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 9 or 10 | 73.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| NO, they would probably not or definitely not recommend the hospice | 6.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| YES, they would probably recommend the hospice | 16.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| YES, they would definitely recommend the hospice | 78.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never treated the patient with respect | 4.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually treated the patient with respect | 8.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always treated the patient with respect | 88.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient sometimes or never got the help they needed for pain and symptoms | 14.00 | Below national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient usually got the help they needed for pain and symptoms | 12.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient always got the help they needed for pain and symptoms | 74.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never communicated well | 9.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually communicated well | 13.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always communicated well | 78.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never provided timely help | 15.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually provided timely help | 15.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always provided timely help | 70.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Family caregiver survey rating | —★★ | Apr 1, 2023 – Mar 31, 2025 | — |
Score Comparison (Hospice vs Benchmarks)
Blue bar = this hospice. Amber tick = national average. Gray tick = state average. Scores are percentages from CMS CAHPS surveys and Quality Measures.
The hospice team did |not| provide the right amoun14%
▲ National: 9% · ◆ State: 9%
The hospice team provided the right amount of emot86%
▲ National: 91% · ◆ State: 91%
Caregivers rated the hospice agency a 6 or lower7%
▲ National: 5% · ◆ State: 5%
Caregivers rated the hospice agency a 7 or 820%
▲ National: 13% · ◆ State: 14%
Caregivers rated the hospice agency a 9 or 1073%
▲ National: 82% · ◆ State: 81%
NO, they would probably not or definitely not reco6%
▲ National: 4% · ◆ State: 4%
YES, they would probably recommend the hospice16%
▲ National: 11% · ◆ State: 11%
YES, they would definitely recommend the hospice78%
▲ National: 85% · ◆ State: 85%
Reviews
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