BAYSTATE HOSPICE – Hospice, WEST SPRINGFIELD, Massachusetts
Non-Profit
CMS quality & patient experience
CAHPS summary star rating
Composite process
95.7%Communication
83%Timely help
77%Respect
90%Emotional support
89%Pain & symptoms
78%Hospice rating (9–10)
82%Would recommend
83%Reporting period: 1 July 2023 – 30 June 2025
Source: CMS Care Compare hospice data (CAHPS Hospice Survey and Hospice Quality Reporting Program).
Explore hospice BAYSTATE HOSPICE performance based on staff quality, patient satisfaction, safety measures, and service effectiveness in WEST SPRINGFIELD. Get insights into Non-Profit and hospice-specific standards, along with comparisons to national benchmarks. Ideal for individuals, families, and healthcare providers seeking quality end-of-life care information.
Main info
Name
BAYSTATE HOSPICE
Address
30 CAPITAL DR, SUITE A, WEST SPRINGFIELD, MA 01089
CMS Certification Number
221521
Phone
(413) 794-6411
CMS Region
1
Ownership Type
Non-Profit
Certification Date
1988-09-21
Data current as of
31 May 2026
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BAYSTATE HOSPICE Addresses
30 CAPITAL DR, SUITE A
WEST SPRINGFIELD, MA 01089
Phone: (413) 794-6411
Quality Measures
Hospice survey data from CMS, including quality measures and caregiver ratings for the reporting period.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| H_001_01_DENOMINATOR | 1031 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Treatment Preferences | 99.7 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_002_01_DENOMINATOR | 1031 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Beliefs & Values Addressed (if desired by the patient) | 99.6 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_003_01_DENOMINATOR | 1031 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Screening | 99.6 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_004_01_DENOMINATOR | 652 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Pain Assessment | 97.7 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_005_01_DENOMINATOR | 1031 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Screening | 100 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_006_01_DENOMINATOR | 479 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Dyspnea Treatment | 96.2 | Below national avgBelow state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_007_01_DENOMINATOR | 499 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | 99.8 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| H_008_01_DENOMINATOR | 1031 | Jul 1, 2024 – Jun 30, 2025 | — | |
| Hospice and Palliative Care Composite Process Measure | 95.7 | Above national avgAbove state avg | Jul 1, 2024 – Jun 30, 2025 | — |
| Average Daily Census | 125 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | — | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Assisted Living Facility | 4 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Home | 73 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Inpatient Hospice Facility | — | Jan 1, 2024 – Dec 31, 2024 | 13 | |
| Care Provided in Inpatient Hospital Facility | 3 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Nursing Facility | 17 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in Skilled Nursing Facility | 3 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Care Provided in All other locations | 0 | Jan 1, 2024 – Dec 31, 2024 | 14 | |
| Percent of Patients with Cancer | 29 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Circulatory/heart disease | 16 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Dementia | 12 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Respiratory disease | 8 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Stroke | 10 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Percent of Patients with Other Conditions | 26 | Jan 1, 2024 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 1002 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Hospice Visits in the Last Days of Life | 52.5 | Above national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Hospice Care Index Overall Score | 10 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 92230 | Jan 1, 2023 – Dec 31, 2024 | — | |
| CHC/GIP provided (% days) | 2.7 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| CHC/GIP provided (% days) | 95 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 583 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Gaps in nursing visits (% elections) | 33.1 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Gaps in nursing visits (% elections) | 25 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 84 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Early live discharges (% live discharges) | 2.4 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Early live discharges (% live discharges) | 24 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 84 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Late live discharges (% live discharges) | 34.5 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Late live discharges (% live discharges) | 44 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1(% live discharges) | 84 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 1 (% live discharges) | 2.4 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 1 (% live discharges) | 25 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2(% live discharges) | 84 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Burdensome transitions, Type 2 (% live discharges) | 3.6 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Burdensome transitions, Type 2 (% live discharges) | 81 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 2103 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Per-beneficiary spending (U.S. dollars $) | 8863 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Per-beneficiary spending (U.S. dollars $) | 7 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 89741 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Nurse care minutes per routine home care days (minutes) | 12.4 | Below national avgBelow state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Nurse care minutes per routine home care days (minutes) | 52 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 1111635 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Skilled nursing minutes on weekends (% minutes) | 9.8 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Skilled nursing minutes on weekends (% minutes) | 68 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 1895 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Visits near death (% decedents) | 95.3 | Above national avgAbove state avg | Jan 1, 2023 – Dec 31, 2024 | — |
| Visits near death (% decedents) | 64 | Jan 1, 2023 – Dec 31, 2024 | — | |
| Provided Routine Home Care and other levels of care | — | Jan 1, 2022 – Dec 31, 2024 | — | |
| Provided Routine Home Care only | — | Jan 1, 2022 – Dec 31, 2024 | — |
Patient & Family Experience (CAHPS)
Patient and family caregiver survey results from CMS CAHPS Hospice Survey. Scores reflect experiences with communication, timely care, emotional support, pain management, and overall recommendation.
| Measure | Score | Comparison | Date Range | Footnote |
|---|---|---|---|---|
| The hospice team did |not| provide the right amount of emotional and spiritual support | 11.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| EMO_REL_MBV | — | Jul 1, 2023 – Jun 30, 2025 | — | |
| The hospice team provided the right amount of emotional and spiritual support | 89.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 6 or lower | 5.00 | Same as national avgSame as state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 7 or 8 | 13.00 | Same as national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Caregivers rated the hospice agency a 9 or 10 | 82.00 | Same as national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| NO, they would probably not or definitely not recommend the hospice | 4.00 | Same as national avgSame as state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| YES, they would probably recommend the hospice | 13.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| YES, they would definitely recommend the hospice | 83.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never treated the patient with respect | 2.00 | Same as national avgSame as state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually treated the patient with respect | 8.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always treated the patient with respect | 90.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient sometimes or never got the help they needed for pain and symptoms | 8.00 | Below national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient usually got the help they needed for pain and symptoms | 14.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The patient always got the help they needed for pain and symptoms | 78.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never communicated well | 6.00 | Same as national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually communicated well | 11.00 | Below national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always communicated well | 83.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team sometimes or never provided timely help | 10.00 | Same as national avgBelow state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team usually provided timely help | 13.00 | Above national avgAbove state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| The hospice team always provided timely help | 77.00 | Below national avgSame as state avg | Jul 1, 2023 – Jun 30, 2025 | — |
| Family caregiver survey rating | —★★★★ | Apr 1, 2023 – Mar 31, 2025 | — |
Score Comparison (Hospice vs Benchmarks)
Blue bar = this hospice. Amber tick = national average. Gray tick = state average. Scores are percentages from CMS CAHPS surveys and Quality Measures.
The hospice team did |not| provide the right amoun11%
▲ National: 9% · ◆ State: 9%
The hospice team provided the right amount of emot89%
▲ National: 91% · ◆ State: 91%
Caregivers rated the hospice agency a 6 or lower5%
▲ National: 5% · ◆ State: 5%
Caregivers rated the hospice agency a 7 or 813%
▲ National: 13% · ◆ State: 14%
Caregivers rated the hospice agency a 9 or 1082%
▲ National: 82% · ◆ State: 81%
NO, they would probably not or definitely not reco4%
▲ National: 4% · ◆ State: 4%
YES, they would probably recommend the hospice13%
▲ National: 11% · ◆ State: 11%
YES, they would definitely recommend the hospice83%
▲ National: 85% · ◆ State: 85%
Reviews
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